Technical Support Services
Palm Beach Support
Support Services
When the software project is complete, we’re here to support our work.
We are available during business hours for phone support for our clients at 561-572-0233. If you have operational questions on the software, or would like to report an issue, we’re here for you!
We also provide an easy-to-use Support system to log your issues when they pop up.
Programming Support Plan
Database Support Plan
- Ensuring the operational status of database catalogs (SQL Databases)
- Handling database security management at the SQL level, excluding machine/firewall level
- Utilizing Support utilities to verify database integrity
- Conducting performance optimization as necessary
- Setup and test backup plans
Support Plans Exclusions
The Support Plans exclude the following items. (These items are available, but treated as new consulting work.).
- Requests for new programming
- Third-party code – API’s, DLL’s and any other code not written by us.
- Data manipulation – this includes locating and altering values, and adding, editing, updating, or deleting data
- Review of data and querying
- Changes to programming functionality
- Aesthetic modifications (beautification)
- Planning calls, meetings, and issues that do not pertain to bugs or cosmetic issues in the code we have authored
