In the world of custom software development, even the most thoroughly tested applications can encounter non-critical issues once they go live. At Palm Beach Software Design, we understand clients’ desire for a seamless experience, and we’re committed to helping you navigate these challenges with confidence.

Addressing Common Concerns

When software enters production, it’s not uncommon for unexpected issues to pop up due to factors like user actions, bad data, or scenarios not anticipated in the original scope. However, these issues shouldn’t prevent the project’s successful completion or delay final payments. We know that clients may hesitate with their final payment due to concerns about lingering bugs, but this step is crucial to recognize the completion of the agreed-upon development phase.

Understanding the Support Plan

This is where our robust support plan comes into play. Specifically designed to ensure smooth transitions post-deployment, our plan handles these issues swiftly, ensuring your software continues to function optimally. The plan includes prompt bug fixes and assistance with evolving business needs.

Clarifying the Distinction Between Development and Support

The final payment represents a milestone for the completed development work. Once received, we can transition into ongoing support, which addresses the everyday issues inherent to software operation in a live environment.

Transparency in Resolution

Transparency is key to addressing your concerns. Our team provides regular updates, detailed reports, and clear communication about issue resolution, giving you peace of mind that your software is in good hands.

Respecting Contractual Obligations

Ultimately, the agreed-upon final payment ensures that our partnership remains strong and that we can continue to provide high-quality service and uninterrupted support. Your prompt fulfillment of these obligations helps maintain a valuable relationship that empowers your business to thrive.

Mark Turkel is the Founder of Palm Beach Software Design, Inc.  He started the company in 1987, and is dedicated to providing personalized and professional service to all of our clients.